CV
Clanette V
1 reviews | Active since Jan 2017
13 May 2024, 17:24
Bad Service and Bad Attitude
My line was off for 7 weeks. I had to phone and log calls every week as no one gets back to you. After the 7 weeks my line was fixed but got a invoice for the full amount. We I send them a mail asking why do I need to pay a full invoice after not having a service I got this response " We have updated Your Service Request, number VOX***3.
The updated comment to your request is as follows:
Good day
I trust you are well
Please note your service is suspended due to arrears
Kindly ensure account is paid
Also please note its NOT a pay as use service" how is this for a serves provider.Not happy and will not recommend them.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
13 May 2024, 18:00Good day Clanette V
Thank you for your review.
Kindly note that the details of your query has been sent to the Debtors team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Debtors team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply13 May 2024, 18:00
Official
Good day Clanette V
Thank you for your review.
Kindly note that the details of your query has been sent to the Debtors team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Debtors team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
16 May 2024, 11:13 Good day, Clanette V
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply16 May 2024, 11:13
Official
Good day, Clanette V
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance Department that the billing dispute on your account has been resolved and the necessary credits have been app****.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox