NF
Naasih F
1 reviews | Active since Nov 2012
05 Feb 2025, 18:46
Bad service all around
Signed up for a black friday deal that they couldn't honor it. After numerous emails and phone calls I cancelled deal and asked not to send router. Yet I still get router and struggle to cancel. Terrible service and after service. Hope I can return router and not get billed any cancelation fees as I hear they often do.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
05 Feb 2025, 19:00 Good day, Naasih!
Thank you for your post.
Kindly note that the above has been noted and escalated to the Sales department for further assistance.
Feedback will be provided to you soon.
Kind regards,
Vox
Thank you for your post.
Kindly note that the above has been noted and escalated to the Sales department for further assistance.
Feedback will be provided to you soon.
Kind regards,
Vox
Vox Telecom's reply05 Feb 2025, 19:00
Official
Good day, Naasih!
Thank you for your post.
Kindly note that the above has been noted and escalated to the Sales department for further assistance.
Feedback will be provided to you soon.
Kind regards,
Vox
Thank you for your post.
Kindly note that the above has been noted and escalated to the Sales department for further assistance.
Feedback will be provided to you soon.
Kind regards,
Vox
Vox Telecom's replyOfficial
12 Feb 2025, 09:52 Good day, Naasih
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the account manager has made contact and assisted accordingly.
We have received the request to cancel the order and the cancellation request has been actioned .
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the account manager has made contact and assisted accordingly.
We have received the request to cancel the order and the cancellation request has been actioned .
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply12 Feb 2025, 09:52
Official
Good day, Naasih
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the account manager has made contact and assisted accordingly.
We have received the request to cancel the order and the cancellation request has been actioned .
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the account manager has made contact and assisted accordingly.
We have received the request to cancel the order and the cancellation request has been actioned .
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox