KS
Keshmira S
1 reviews | Active since Apr 2011
11 Jan 2023, 15:04
Bad service all around
Bad service again from VOX yet again
VOX***2 logged on the 3rd Jan. To date no response from VOX sales team
Additionally we cant connect on multiple devices again. The 5G network refuses to connect and almost everytime we are close to the ONT box or router we need to forget password, restart our device and then connect. Why is it so hard to get a consistent stable connection.
Helpful (0)
Replies (5)0
Replies (5)
Vox Telecom's replyOfficial
11 Jan 2023, 15:49Good day Keshmira S
Thank you for your enquiry.
Kindly note that we have noted the above and have escalated your matter for assistance
We will investigate the matter and provide feedback to you soonest.
Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website.
Kind Regards,
Vox
Vox Telecom's reply11 Jan 2023, 15:49
Official
Good day Keshmira S
Thank you for your enquiry.
Kindly note that we have noted the above and have escalated your matter for assistance
We will investigate the matter and provide feedback to you soonest.
Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website.
Kind Regards,
Vox
KS
Keshmira S's updateReviewer Update
12 Jan 2023, 15:53Spoke to Phillip who recreated and reconfigured new SSIDs. I tested and it worked. After cutting the call and leaving the WiFi area I was unable to connect once again. I had to restart the router and forget network and reenter the password. The WiFi was extremely unstable thereafter and as of now we are not able to connect at all to the WiFi
KS
Keshmira S's update12 Jan 2023, 15:53
Reviewer Update
Spoke to Phillip who recreated and reconfigured new SSIDs. I tested and it worked. After cutting the call and leaving the WiFi area I was unable to connect once again. I had to restart the router and forget network and reenter the password. The WiFi was extremely unstable thereafter and as of now we are not able to connect at all to the WiFi
Vox Telecom's replyOfficial
12 Jan 2023, 16:24Good day ,
Thank you for the information provided. It has been relayed to our team for assistance.
Kind regards,
Thank you for the information provided. It has been relayed to our team for assistance.
Kind regards,
Vox Telecom's reply12 Jan 2023, 16:24
Official
Good day ,
Thank you for the information provided. It has been relayed to our team for assistance.
Kind regards,
Thank you for the information provided. It has been relayed to our team for assistance.
Kind regards,
KS
Keshmira S's updateReviewer Update
13 Jan 2023, 09:26Technician called stablised the line. But we paying for a 200Mb line and with the promo it supposed to be double however on both 5 Ghz and 2 Ghz the speeds arent even close to 100Mb. This is not acceptable
KS
Keshmira S's update13 Jan 2023, 09:26
Reviewer Update
Technician called stablised the line. But we paying for a 200Mb line and with the promo it supposed to be double however on both 5 Ghz and 2 Ghz the speeds arent even close to 100Mb. This is not acceptable
Vox Telecom's replyOfficial
15 Jan 2023, 17:52Good day, Keshmira S
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply15 Jan 2023, 17:52
Official
Good day, Keshmira S
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox