BAD SERVICE

In December we made the decision to change to Vox Telecom. In January we worked through an agent to make the switch. This was a struggle...eventually we received a rooter. The day after that we received another one. Then there was a problem getting our line released. That was finally done, but we could not set up our rooter. Eventually we received the assistance we needed. The line worked for a few weeks. My husband then received 2x invoices. Acc# 961908 & ***. After investigating, our agent and a Vox consultant opened two accounts for us. We only need one. We have been trying since then to close Acc 961908. Now we received a letter of demand and they have suspended our active line. Now for 3 weeks we've haven't had any internet due to negligence from whom ever. We need some professional assistance from someone who can assist or I will be going to the ombudsman next. This cant go on. Our account *** is up to date, but is being blocked.