Bad service, actually no service.

I've been trying to get fibre in my new home for two weeks now. The bad part is there is already an existing line on the premises which the previous owner has cancelled. Now apparently we are waiting on vumatel to clear the line. You would think that would be the easy part but clearly that's over Vox's heads if you ask me. If this is the service I am getting now I really can't wait to see whats waiting for me in the future. Such a shame that a company that calls itself a leading provider can't even get an existing line sorted for internet. Guys honestly you making a bad name for yourselves here.