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chadi M
1 reviews | Active since Aug 2015
13 Sept 2023, 09:41
bad service
may you please help me as we font have connection, my kids are home and have online classes that they need to attend
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
13 Sept 2023, 09:54Good day, chadi
Thank you for your review.
Please note that the details of your complaint has been sent to the debtors team to investigate the matter and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the debtors team to investigate the matter and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply13 Sept 2023, 09:54
Official
Good day, chadi
Thank you for your review.
Please note that the details of your complaint has been sent to the debtors team to investigate the matter and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Please note that the details of your complaint has been sent to the debtors team to investigate the matter and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
14 Sept 2023, 07:23Good day, Chadi M
Thank you for your patience whilst this matter was being investigated.
The account payment has been allocated and services activated, thank you.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Vox
Thank you for your patience whilst this matter was being investigated.
The account payment has been allocated and services activated, thank you.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Vox
Vox Telecom's reply14 Sept 2023, 07:23
Official
Good day, Chadi M
Thank you for your patience whilst this matter was being investigated.
The account payment has been allocated and services activated, thank you.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Vox
Thank you for your patience whilst this matter was being investigated.
The account payment has been allocated and services activated, thank you.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Vox