Hellopeter
Share Your Experience
JL
Johannes L

1 reviews | Active since Jun 2020

09 May 2025, 08:18

Bad service

No service at all , service are bad Batteling since 2024 Return hardward , need to credit my account but they fast asleep, excuses excuses over and over

0
Replies (8)
Vox Telecom
Vox Telecom's reply09 May 2025, 08:28
Official
Good day, Johannes.

Thank you for contacting us.

Please note that we have escalated your query to our debtors team. They will assist you in finalizing the credit and will reach out to you for further assistance.

Regards
JL
Johannes L's update09 May 2025, 09:03
Reviewer Update
Every communication via email as i need proof this is handeld
Vox Telecom
Vox Telecom's reply09 May 2025, 09:03
Official
Thank you. 

You will receive communication via email. 
JL
Johannes L's update09 May 2025, 09:05
Reviewer Update
And today not next week or next month or next year
Vox Telecom
Vox Telecom's reply09 May 2025, 15:48
Official
Good day, Johannes. 

We have received confirmation from our debtors team that they have assisted with the issue and have sent communication via email as requested. 

Thank you for your continued support. 
Vox
JL
Johannes L's update10 May 2025, 05:31
Reviewer Update
My hardware is returne i dont have any internet whatsoeve but i stil receive and invoice for seevices you must be joking
Vox Telecom
Vox Telecom's reply10 May 2025, 07:52
Official
 
Good day Johannes
Thank you for your post. 
Kindly note that the details of your complaint has been sent to debtors team for assistance. 
We will contact you directly to assist with the complaint. 
Kind Regards, 
Vox 
Vox Telecom
Vox Telecom's reply14 May 2025, 09:19
Official
Good day Johannes 
 
Thank you for your patience whilst this matter was being investigated. 
 
Kindly note that we have received confirmation that the Account manager has made contact and assisted accordigly. 

Should you require any further assistance, please do not hesitate to contact us. 

Kind Regards, 
Vox