Bad service

Worst service in a long time. Having app**** for a transfer from Pretoria Gauteng to Gordon's Bay Western Cape a month before moving, I received a call from Frogfoot(fibre cable) stating that the installation is complete. Vox telecom account manager Warren then assured me all I needed to do was to plug my router in and it then wifi should work. Arriving at my new premises, I noticed no boxes but only a cable lying on the floor. In the meantime arranging for payment on the cancellation, I made payment on the first arrangement only to see that a debit order ALSO went off my account. Once again, more calls to Vox Telecom to get that sorted. After numerous unsuccessful calls to Vox Telecom regarding my internet, Frogfoot appeared and found NO cable fed to my premises which had to be done. This on a Friday afternoon. Yet again, more unsuccessful phone calls AND 4 emails sent to the account manager Warren to phone me as I repeatedly get put through to people for Warren to get hold of me as I am unable to get through to him....NOTHING!! At 16h55 I managed to get through to Frogfoot regarding an email for installation was sent, I was put on hold and got cut off at 17h00 just to get a voice message saying the office hours are from 08h00 to 17h00!! Inbetween all this, Chris at technical support at Vox Telecom said that an installation team will do my connection on Saturday, only to find out on Saturday that installation teams do not work weekends and it takes 3 days for them to come through. I received a call at 13h09 from Vox Telecom today 08/06/2020 just to be told my installation is scheduled for Thursday!! How convenient?!