BAD SERVICE

I canceled my current internet provider and app**** with Vox for a fibre line. Waited 2 weeks before I got a random sms saying they reactivated the vuma tell line. I was unaware that there needs to be a vuma box installed in your house along with the router. I called in and asked that Vuma must come a move the box from the one house unit into our house unit and im still waiting for a call. Meanwhile they suspended by account because I did not pay, why would I pay for something that is not even active in my house and for something I have not been able to use once.