Bad Service

I've been a client for over 9 years, I pay almost a R1000 every month for simple services. But whenever you log a ticket with customer service, they not helpful at all. I went as far as the ISPA and we resolved the issue. a few month later, the same issue. One day I have 5G and 2G, the next day its gone, then I only have 5G or I only have 2G. The speeds standing right next to the box is sometimes under 40mps when I pay for a 100 up and down. Logging a call is like pulling teeth, you have to do all your own troubleshooting and when it doesn't work, they log a call. Now, you have to wait for someone while you have no internet connection. You can rate there service, they don't care, no one care's at this company, they quick to suspend but it's been so difficult with this company. Its such a issue to move to another ISP but I'm so tired of having to fight for simple services and paying so much money. last night my 2G dissapeared, they give me another 5G test and I have no internet connection the entire night - and they sending someone out. I don't need anyone sent out, I need my 2G located, they also no longer have agent names, which is highly irregular.