Bad service

I am with the Vox team for quite some time now and never had bad service till now. I mean yes i wanted to cancel my service with Vox because i needed to move to another place as my contract ended. Luckily i've been given till en of January 2021 before i need to find another place, So i;m Asking Vox team to cancel my Cancellation request as it is not even 4 working days since canceled. But you guys now want me to pay a cancellation fee and re apply for a new order same package that i have now a 20mbps upload and download and add another R220 on the package that i currently have for R699pm now i must pay R919 for the same package on the new order? knowing that i'm not going to be at the exciting address for another year then i need to pay a penalty fee again end of January 2020. As you can see on my history i paid a penalty before.because of relocating and i didn't have a problem paying this. Now i'm not even moving anywhere but i need to pay the cancellation penalty and pay R220 extra on the new Line every month.

This is **************** especially in the critical time we all are facing with regards to work and salary cuts but you now just want to make it worse. I've been a loyal client always never skipped 1 payment but now you want to treat me like this?