1 reviews | Active since Jul 2023
Bad Service
U know i had a terrible exprience with Vox Telecom of which i think am gonna part ways with them since am sitting with an internet for 26 days now and still no reply or a simple call regarding my situation as a client.
Ive signed the contract with Vox Telecom on the 24 January 2024 of which they started billing me from that day but funny enough installation was not done yet,of which according to their system mean there was one from the previous owner who was using the very same ISP.
So by the time i moved in to this house of which is a very same house mean the installation cable were torn apart of which by that time they couriered my fibre package and received it but no installation and already they started billing me.
I make them aware of the situation and they came on the 05 May 2023 for installation so the agreement was for them to credit my account and carry on as usual with my monthly instalment of which it happened for month May and June.
After two months the same problem appeared again demanding that i should pay that money of which was supposed to be credited to my account of which is their own mistake and they agreed but failed to sorted out instead take me for granted.
Now they closed my internet for no reason,even from my Vox Portal app it shows overdue invoice, so i even logged a complain ticket from on the 5 July 2023,still reply till today or any feedback.
The best way is to look for another ISP and Vox Telecom must come and take their ****en ****.
Thank you for your review. Kindly note that the details of your query has been sent to the debtors team to investigate and assist. We will provide feedback to you soonest. Kind Regards,
Vox
Thank you for your review. Kindly note that the details of your query has been sent to the debtors team to investigate and assist. We will provide feedback to you soonest. Kind Regards,
Vox
Like i said this is the ticket number case i logged a complain on the 05 July 2023 of which i even spoken to the Supervisor (Patience) but she even failed to resolve this issue as a Superior.
I even sent an email to the Supervisor and collective department regarding this issue....untill today no reply nothing at all so mean am still sitting with no internet no answers for 26 days of which u so unprofessional.
Like i said this is the ticket number case i logged a complain on the 05 July 2023 of which i even spoken to the Supervisor (Patience) but she even failed to resolve this issue as a Superior.
I even sent an email to the Supervisor and collective department regarding this issue....untill today no reply nothing at all so mean am still sitting with no internet no answers for 26 days of which u so unprofessional.
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
After complaining on social media platform on the 26 July 2023 then got a call from Vox the following day in the morning regarding this matter since it was posted and was promised again that they will immediately look into this matter asap to sort it out of which on top of 26 days without internet then i waited again for another 5 days until they came back to me on the 31 July 2023 and still nothing was resolved mean still waiting with the same problem of which i was told by the Supervisor that management cant resolve this matter up to so far ....what a useless company Vox for heaven sake.
So i was asked if i want to cancel my contract cause they are failing to resolve this matter of which is their own mistake and should i cancel then they gonna charge me for cancellation free but they cant give me what ive assigned for with them due to the agreement.
So since they still failing to help me via dark and dive regarding this matter mean i logged another complain ticket number Vox ***3 and still no feedback or reply usual.
Meaning ive been sitting for the whole month without internet untill today of which today is another month of August 2023.
Funny enough am still getting overdue invoice of which they cant even resolve this issue or perhaps to try fix it since its their fault.....like i said after they couriered the fibre package then they started billing me all those months and installation was not done mean it came at the later stage after couple of months but still failing to resolve this mess,their own fault.
Only if i knew Vox is the useless ISP Fibre Company via useless management failing their clients....
After complaining on social media platform on the 26 July 2023 then got a call from Vox the following day in the morning regarding this matter since it was posted and was promised again that they will immediately look into this matter asap to sort it out of which on top of 26 days without internet then i waited again for another 5 days until they came back to me on the 31 July 2023 and still nothing was resolved mean still waiting with the same problem of which i was told by the Supervisor that management cant resolve this matter up to so far ....what a useless company Vox for heaven sake.
So i was asked if i want to cancel my contract cause they are failing to resolve this matter of which is their own mistake and should i cancel then they gonna charge me for cancellation free but they cant give me what ive assigned for with them due to the agreement.
So since they still failing to help me via dark and dive regarding this matter mean i logged another complain ticket number Vox ***3 and still no feedback or reply usual.
Meaning ive been sitting for the whole month without internet untill today of which today is another month of August 2023.
Funny enough am still getting overdue invoice of which they cant even resolve this issue or perhaps to try fix it since its their fault.....like i said after they couriered the fibre package then they started billing me all those months and installation was not done mean it came at the later stage after couple of months but still failing to resolve this mess,their own fault.
Only if i knew Vox is the useless ISP Fibre Company via useless management failing their clients....