Bad service

My fiber line is not working today. I phoned the call center, and I was told that my account has been suspended. I went and checked, and the debit order did not run on my bank account. The call center said it was returned by the bank, which is not true, as there is money in the account to cover the debit order. The call center said my collections person would phone me so that we can make payment and lift the suspension as soon as possible, as I have business servers running on that line. Almost 4 hours later, and no call from Vox. I would not recommend a business to use Vox, as these people have no idea what urgency is, and they seem to be very ***********.