ST
Stacey T
1 reviews | Active since Feb 2019
01 Jun 2023, 08:30
Bad service
Good Morning
I have swopped from TT Connect to Vumatel, Vumatel had done untidy installation work which I will have to live with. I am particularly frustrated this morning as a few days ago I called Vox to find out when would my router be delivered and was informed by your Stores Person that I did not need a new router as I was previously under Vox. I called at 6am to your call centre and one of your agents cuts my call and I finally get through to a Technician who informs me swopping from TT Connect to Vumatel definitely requires a new router. I am now sitting without wifi. I called the call centre again and held for so long and eventually terminated the call.
I am asking for urgent assistance today to have a router delivered (call me to confirm delivery address) and my wifi connected, please assist me.
Stacey
Helpful (0)
Replies (5)0
Replies (5)
Vox Telecom's replyOfficial
01 Jun 2023, 09:53Good day, Stacey T
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply01 Jun 2023, 09:53
Official
Good day, Stacey T
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
ST
Stacey T's updateReviewer Update
01 Jun 2023, 14:26I am told mixed messages from your departments. Your IT tells me if I swop from TT Connect to Vumatel I need a different router. I then get a call from one of your agents saying that is not the case. Can your teams communicate with each other and give me the right message. I am sitting without wifi.
Thank you
Thank you
ST
Stacey T's update01 Jun 2023, 14:26
Reviewer Update
I am told mixed messages from your departments. Your IT tells me if I swop from TT Connect to Vumatel I need a different router. I then get a call from one of your agents saying that is not the case. Can your teams communicate with each other and give me the right message. I am sitting without wifi.
Thank you
Thank you
ST
Stacey T's updateReviewer Update
01 Jun 2023, 15:11Good Day
I have tried calling your call centre at least 4 times after posting on Hello Peter. I am told by your Agent Gift that my call is getting transferred and my call gets cut off. I activate your call back function and when I answer my return call I get a voicemail notification.
I am without wifi, I am not going to pay for wifi that I do not have due to your *********** service.
I need my router to be delivered yesterday.
I am very upset with the extremely poor service.
I have tried calling your call centre at least 4 times after posting on Hello Peter. I am told by your Agent Gift that my call is getting transferred and my call gets cut off. I activate your call back function and when I answer my return call I get a voicemail notification.
I am without wifi, I am not going to pay for wifi that I do not have due to your *********** service.
I need my router to be delivered yesterday.
I am very upset with the extremely poor service.
ST
Stacey T's update01 Jun 2023, 15:11
Reviewer Update
Good Day
I have tried calling your call centre at least 4 times after posting on Hello Peter. I am told by your Agent Gift that my call is getting transferred and my call gets cut off. I activate your call back function and when I answer my return call I get a voicemail notification.
I am without wifi, I am not going to pay for wifi that I do not have due to your *********** service.
I need my router to be delivered yesterday.
I am very upset with the extremely poor service.
I have tried calling your call centre at least 4 times after posting on Hello Peter. I am told by your Agent Gift that my call is getting transferred and my call gets cut off. I activate your call back function and when I answer my return call I get a voicemail notification.
I am without wifi, I am not going to pay for wifi that I do not have due to your *********** service.
I need my router to be delivered yesterday.
I am very upset with the extremely poor service.
ST
Stacey T's updateReviewer Update
01 Jun 2023, 16:02Now 4pm, I spent the entire day without wifi, I have been calling since 6am this morning.
ST
Stacey T's update01 Jun 2023, 16:02
Reviewer Update
Now 4pm, I spent the entire day without wifi, I have been calling since 6am this morning.
Vox Telecom's replyOfficial
06 Jun 2023, 11:39Good day, Stacey T
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the router was replaced.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the router was replaced.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply06 Jun 2023, 11:39
Official
Good day, Stacey T
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the router was replaced.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the router was replaced.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox