Bad service

As write this my connection has been suspended, and this is not for the first time it has happened, first time they told me that I had to pay R1800 which they say was for two months(September and October). I contacted them to understand this, but I could get through to them at times I would leave a message asking them to call me back with no luck. But I made a payment for the month of October because my connection was to be suspended. I tried to mandate a debit order, it keeps on being declined. This month I made a payment of R650, protesting the fact that I was told to pay R1798, when I ask once again same story, it's for the month of December and January.

This is honestly tiring Vox keeps on disappointing me, I don't think they value me.. Maybe they have better clients and certainly not me