YM
Yvonne M
1 reviews | Active since May 2015
08 Mar 2025, 12:00
Bad service
Good day Another day without internet and vox is shifting the blame to Vumatel which I don’t have a contract with vumatel . Mahle ngungubala the consultant was rude and inconsiderate. Vox wants me to pay them a full amount but I don’t have internet every day . Vox is dragging their feet sort out my issue . If this is not sorted I am cancelling the contract. Account ***. I have spent money on data that will not be reimbursed, I have to call them the whole day waisting my airtime with no help
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
08 Mar 2025, 12:32Good day Yvonne,
Thank you for your feedback.
Kindly note that the matter is being attended to by our Support team and feedback has been provided to the account holder.
Kind regards,
Vox
Thank you for your feedback.
Kindly note that the matter is being attended to by our Support team and feedback has been provided to the account holder.
Kind regards,
Vox
Vox Telecom's reply08 Mar 2025, 12:32
Official
Good day Yvonne,
Thank you for your feedback.
Kindly note that the matter is being attended to by our Support team and feedback has been provided to the account holder.
Kind regards,
Vox
Thank you for your feedback.
Kindly note that the matter is being attended to by our Support team and feedback has been provided to the account holder.
Kind regards,
Vox
Vox Telecom's replyOfficial
10 Mar 2025, 10:52Good day Yvonne,
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply10 Mar 2025, 10:52
Official
Good day Yvonne,
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox