Bad service

Hi I am writing this complaint about 'customer service' and since I work in a retail store I think I know a little about good and bad service. My complaint is for vox telecoms and vumetel.. More for Vox Telecoms. My story goes like this... I app**** for a Fibre line at my home at the begining of May and was expecting a turn around time of about 5 days..... (It took over 3 weeks to actually have my line installed). So much for my expected 5 days.... After numerous phone calls and emails (at my expense) I had no luck in having my line installed.. Eventually after the Third week when I stated that I was going to post my dissatisfaction on hello Peter did they decide to assist me.... My line was installed that very same afternoon much to my surprise cos if I had known that is what it takes I would have done that three weeks earlier... Now that I have my line installed... 1st of June approaches which is my first payment date... I was unfortunately indisposed for a week so I wasn't aware that my first debit order for payment wasn't done by vox.... I had the service for the month yes. But had no communication. That it wasn't paid.... Now comes the end of June.. Or 1st of July and.. What do you know... I pay for june and July all at once.... My payment was returned as it was more than budgeted for... As soon as I received notification that it was returned I made a payment via eft.. This payment I did on a Saturday as I received notification on Friday that it wasn't paid... So yes I made an effort to pay the next day.. Granted it wasn't the full amount as it was supposed to be for two months... Never the less I paid for one month service on Saturday thinking I would pay the difference before the 7th of the month... Enough time I thought... Boy was I wrong. That same Saturday night.. (3rd day of the month) my payment is only two days in arrears at about 830 pm at night my service gets suspended... No notification that it was going to be suspended even tho I had made a payment that very day... Since curfew is at 9 pm I have no time to go to the bank and make a payment... I was hoping that I would have grace until Monday.. But that's not the case... Again at my own expense I call to query why my account is suspended so soon after payment and again I get no assistance cos since it is now almost 9 pm at night on a Saturday no body in the accounts department is available... I am requested to email proof of payment to which I did do... The service I received from that company is shocking as like I said before I'm in retail and I know what good and bad service is.. I just hope that you go to one of our retail stores and receive bad service and your complaint gets ignored so you can get a taste of the feeling. I know you are a big company with loads of customers so one customer complaint isn't going to affect your bank balance or your share price.. So even if I have to cancel my service with you.. You not gonna care about one lousy customer because you have soo many others that you can count on and give bad service too....