MS
Merriem S
1 reviews | Active since May 2022
19 Oct 2022, 21:00
BAD SERVICE!!!
Bad service no turn around to attend to faulting line.its now 2 days without proper feedback on when will my line be fixed. Even my neighbor was complaining about Vox BAD SERVICE. Spoke to Brandon promised to me back never called. Today spoke to Walter and Khanyiso also failed to assist me. Vox call centre agents are ***********. Terrible customer service
It is my second time complain about Vox, I need to cancel my contract with them. I will never advise anyone to take contract with Vox.
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Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
20 Oct 2022, 13:28Good day Merriem S
Thank you for your post.
Kindly note that the original fault is still open on the reference VOX***5
The Support team will follow up with the Network Provider , Vodacom (Ref SR***) on the progress of the fault and update you on the status.
Regards
Vox
Thank you for your post.
Kindly note that the original fault is still open on the reference VOX***5
The Support team will follow up with the Network Provider , Vodacom (Ref SR***) on the progress of the fault and update you on the status.
Regards
Vox
Vox Telecom's reply20 Oct 2022, 13:28
Official
Good day Merriem S
Thank you for your post.
Kindly note that the original fault is still open on the reference VOX***5
The Support team will follow up with the Network Provider , Vodacom (Ref SR***) on the progress of the fault and update you on the status.
Regards
Vox
Thank you for your post.
Kindly note that the original fault is still open on the reference VOX***5
The Support team will follow up with the Network Provider , Vodacom (Ref SR***) on the progress of the fault and update you on the status.
Regards
Vox
MS
Merriem S's updateReviewer Update
21 Oct 2022, 18:53My query it not resolved even now no follow up call from Vox.
Called Vox again spoke to Tish the team leader also promised he will call me back to provide me with feedbac he never called me back.
Called Vox again spoke to Tish the team leader also promised he will call me back to provide me with feedbac he never called me back.
MS
Merriem S's update21 Oct 2022, 18:53
Reviewer Update
My query it not resolved even now no follow up call from Vox.
Called Vox again spoke to Tish the team leader also promised he will call me back to provide me with feedbac he never called me back.
Called Vox again spoke to Tish the team leader also promised he will call me back to provide me with feedbac he never called me back.
Vox Telecom's replyOfficial
21 Oct 2022, 22:03Good day Merriem S,
Thank you for your post.
We have added it to the escalation logged.
Feedback will be provided soonest.
Kind regards
Vox
Thank you for your post.
We have added it to the escalation logged.
Feedback will be provided soonest.
Kind regards
Vox
Vox Telecom's reply21 Oct 2022, 22:03
Official
Good day Merriem S,
Thank you for your post.
We have added it to the escalation logged.
Feedback will be provided soonest.
Kind regards
Vox
Thank you for your post.
We have added it to the escalation logged.
Feedback will be provided soonest.
Kind regards
Vox