Bad service
I am utterly disappointed in the service that i have been receiving from Vox ever since i decided to get fibre through them. My fibre line goes off and when you phone them they blame vodacom. I spent over R2000 on calls to them. I pay for a service that i am not receiving. I am usually off for 2 to 3 weeks at a time and never have i received a refund or any compensation for no service. My son and i are both online teachers and my son lost his job due to bad connection. Now again i am going for my 2nd week being offline. Pathetic. I will not recommend them to anyone
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Replies (3)
Vox Telecom's replyOfficial
05 Jul 2022, 11:08Good day Milena T
Thank you for your review.
Kindly note that the original fault is still open on the reference VOX***5
The Support team will follow up with the Network Provider, Vodacom (***-078490 )on the progress of the fault and update you on the resolution.
Regards
Vox
Thank you for your review.
Kindly note that the original fault is still open on the reference VOX***5
The Support team will follow up with the Network Provider, Vodacom (***-078490 )on the progress of the fault and update you on the resolution.
Regards
Vox
Vox Telecom's reply05 Jul 2022, 11:08
Official
Good day Milena T
Thank you for your review.
Kindly note that the original fault is still open on the reference VOX***5
The Support team will follow up with the Network Provider, Vodacom (***-078490 )on the progress of the fault and update you on the resolution.
Regards
Vox
Thank you for your review.
Kindly note that the original fault is still open on the reference VOX***5
The Support team will follow up with the Network Provider, Vodacom (***-078490 )on the progress of the fault and update you on the resolution.
Regards
Vox
's updateReviewer Update
05 Jul 2022, 11:30That is the only response i always get from you. Pathetic. Utterly disgusting.
's update05 Jul 2022, 11:30
Reviewer Update
That is the only response i always get from you. Pathetic. Utterly disgusting.
Vox Telecom's replyOfficial
11 Jul 2022, 14:57 Good day, Milena T
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vodacom restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vodacom restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply11 Jul 2022, 14:57
Official
Good day, Milena T
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vodacom restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vodacom restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox