Bad service

Vox! How many times does one need to call you until someone actually answers the phone??? And exactly how many times do we need to request a call back from you for someone to actually call back????? And please explain how we are paying nearly R900 a month for internet we are not receiving???? I must work hard to pay that money and now I can't even work to make that mk ey because I don't have internet. Where iv heard from friends that their service provider gave them 3 months free internet due to the provider not supplying the amount paid for. And you guys? We've complained numerous amounts of times about this and not verbally, it's all been via email so it's all written in black and white. I am beyond baffled how your service to your customers has deteriorated. You were very quick in the beginning to answer calls and sort us all out with each individual issue and now that you have us "connected" you don't care???? It's bad enough dealing with eskom now we must deal with you???? Get your life together Vox there are plenty other service providers that would be willing to take on new business. You guys suck! You should just become part of the 7 wonders of the world, once, because we always wonder if it will work.