1 reviews | Active since Aug 2011
Bad service
Worst customer service ever. Wrote reviews on previous occasions and nothing changed. Held on for 15 minutes on the phone with them, nobody picked up. My fiber to home reception is pathetic. Pay for 40/10 receive less than 10 download but upload is 40. Been battling with them for how long already. Technician phoned a while ago and I had to plug the router in my laptop, instructed me to do a few things and told me all is 100% on his side and voila all is solved according to him. Sending speed tests on a daily basis, issued with a ticket number and after 2 days ticket number closed without contacting me. My tv is connected with the router via Ethernet cable which should be faster than wi-fi but keeps on buffering.
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Kindly note that the details of your query has been sent to the Support team to investigate and assist.
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Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced.
Unfortunately, we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
Unfortunately the request had to be closed as we were unable to reach you.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Regards
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced.
Unfortunately, we were unable to reach you on the nominated contact details on the account. However, SMS and email notices were sent to advise that we have not been able to make contact to assist with the troubleshooting.
Unfortunately the request had to be closed as we were unable to reach you.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Regards
Vox