MM
Matlhogonolo M

1 reviews | Active since Dec 2020

17 Mar 2023, 15:08

Bad service

<div>I app**** for Fibre a month back and they send me all information contract and the account details, I paid thinking that they will install the Fibre. I called them several times the first time they were suppose to come activite apparently Openserve are the one who are suppose to come activate, they got the address wrong which was on their side. I called one of the manager of Vox - he was so rude to me we started the applications from the beginning today on the 2 weeks back I’m still waiting even now</div>

0
Replies (4)
Vox Telecom
Vox Telecom's reply17 Mar 2023, 15:55
Official
Good day,Matlhogonolo M
 
 Thank you for your review. 
 
 Kindly note that the details of your query has been sent to the Project management team to  assist. 
 
 We will provide feedback to  you soonest. 
 
 Kind Regards, 
 Vox  
Vox Telecom
Vox Telecom's reply30 Mar 2023, 09:45
Official
Good day, Matlhogonolo M
 
Thank you for your patience whilst this complaint was being investigated.
We have received the request to cancel the orders and the cancellation request has been actioned accordingly.

 
 Should you require any further assistance, please do not hesitate to contact us on *** or email ***
 
Kind Regards, 
Vox
MM
Matlhogonolo M's update05 May 2023, 11:05
Reviewer Update
Your internet is not working and I paid on the 01 May
Vox Telecom
Vox Telecom's reply05 May 2023, 11:26
Official
Good day, Matlhogonolo M

 Thank you for your rquery
Please note the account is active and not suspended.
The details of your query has been sent to the Support team to investigate and assist. 
 
 We will provide feedback to you soonest. 
 
 Kind Regards, 
 Vox