Bad service

Goodday, at the beginning of August 2021 our Vox account were not paid, I was not aware of it. On 4 August I receive a e-mail to inform me that Vox will suspend their service. On 5 and 6 August I contact Vox team and customer service and explain that ì will solve the payment problem during the month and request that they deduct 2 payments at the end of August ( the outstanding amount was R699). I explain that I currently accommodate another family and their kids with mine need the wi-fi yo continue their school projects, I registered complaint Vox ***2. They never rep**** and continue to disconnect their service. I send a final e-mail on 10 August 2021, requesting to keep my wi-fi on with reasons, unfortunately they didn't. It's clear that it's only about money and they don't care about people especially those with sircumstances during out current situation ( with the pandemic). There is nothing that make them different from other telecom service providers.