JD
Jurgen D
1 reviews | Active since Apr 2023
26 Apr 2023, 13:34
Bad service
Worst ever. After a week and a half still waiting on a technition to come to my home to see what is wrong.
I wasted over a 100 min on calls.
They are billing me for no service even used. The router they provided is not picking up or working.
This is verby bad service.
Helpful (0)
Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
26 Apr 2023, 14:05Good day, Jurgen D
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
The self help installation guide was sent to you on 17 April 2023 after an agent contacted you to assist with the self install, you were not home.
Unfortunately there was no new tickets or queries logged thereafter.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
The self help installation guide was sent to you on 17 April 2023 after an agent contacted you to assist with the self install, you were not home.
Unfortunately there was no new tickets or queries logged thereafter.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply26 Apr 2023, 14:05
Official
Good day, Jurgen D
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
The self help installation guide was sent to you on 17 April 2023 after an agent contacted you to assist with the self install, you were not home.
Unfortunately there was no new tickets or queries logged thereafter.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
The self help installation guide was sent to you on 17 April 2023 after an agent contacted you to assist with the self install, you were not home.
Unfortunately there was no new tickets or queries logged thereafter.
We will provide feedback to you soonest.
Kind Regards,
Vox
JD
Jurgen D's updateReviewer Update
26 Apr 2023, 18:47Hi
If they contacted me to do the installation on the 17th I would not have Turned it Down.
I would have made plan to be at home.
No one made arrangements with me to come out.
I would then never send this message or report you.
If they contacted me to do the installation on the 17th I would not have Turned it Down.
I would have made plan to be at home.
No one made arrangements with me to come out.
I would then never send this message or report you.
JD
Jurgen D's update26 Apr 2023, 18:47
Reviewer Update
Hi
If they contacted me to do the installation on the 17th I would not have Turned it Down.
I would have made plan to be at home.
No one made arrangements with me to come out.
I would then never send this message or report you.
If they contacted me to do the installation on the 17th I would not have Turned it Down.
I would have made plan to be at home.
No one made arrangements with me to come out.
I would then never send this message or report you.
Vox Telecom's replyOfficial
26 Apr 2023, 19:19Good day Jurgen D Thank you for your post. Kindly note that the details of your complaint has been sent to the FTTH Support team for assistance. We will contact you directly to assist with the complaint. Kind Regards,
Vox
Vox Telecom's reply26 Apr 2023, 19:19
Official
Good day Jurgen D Thank you for your post. Kindly note that the details of your complaint has been sent to the FTTH Support team for assistance. We will contact you directly to assist with the complaint. Kind Regards,
Vox
Vox Telecom's replyOfficial
04 May 2023, 09:40Good day, Jurgen D
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Openserve restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Openserve restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply04 May 2023, 09:40
Official
Good day, Jurgen D
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Openserve restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Openserve restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox