BAD SERVICE

Item: Vox Telecom
Rating: 1
Author: Thieda F

It does not help if maintenance team/ technical team does not support the hotline operators. Awesome phone operators ( Charl, Amor, Martin) BUT NO FURTHER SUPPORT

So disgusted, Apparently migration would be fixed within 1-3 hours however to date ( 5 days) no response, no feedback, no service. Provisioning needs to be completed & then Correct the V-lan. Anybody ..........

Vox ***7 logged. Numerous calls still no internet.

Helpful (0)

Replies (2)

Vox Telecom's replyOfficial

31 Oct 2022, 11:12

Good day, Thieda F

Thank you for your review.

Kindly note that the details of your query has been sent to the Support team to investigate and assist.

We will provide feedback to you soonest.

Kind Regards,
Vox

Vox Telecom's reply31 Oct 2022, 11:12

Official

Vox Telecom's replyOfficial

02 Nov 2022, 11:32

Good day, Thieda F

Thank you for your patience whilst this matter was being investigated.

Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.

Should you require any further assistance, please do not hesitate to contact us on *** or email, ***

Kind Regards,
Vox

Vox Telecom's reply02 Nov 2022, 11:32

Official