SM
Sindi M
1 reviews | Active since Mar 2022
30 Mar 2022, 15:09
Bad service
Very disappointed with Vox, they have handed me over for not returning their device after canceling my account with them yet they have never arranged a collection with me and I have called them repeatedly to ask them to collect but they put me from one department to the next. I feel that they are ripping me off for demanding me to pay for the device that they are not making means to collect from me.
Helpful (0)
Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
30 Mar 2022, 15:50 Good day, Sindi M
Thank you for your query.
Kindly note that the details of your query has been sent to our debtors team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your query.
Kindly note that the details of your query has been sent to our debtors team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply30 Mar 2022, 15:50
Official
Good day, Sindi M
Thank you for your query.
Kindly note that the details of your query has been sent to our debtors team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your query.
Kindly note that the details of your query has been sent to our debtors team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
20 Apr 2022, 09:57Good day , Sindi M
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
The hardware was booked back and the necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
The hardware was booked back and the necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
Vox Telecom's reply20 Apr 2022, 09:57
Official
Good day , Sindi M
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
The hardware was booked back and the necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
Kindly note that the Accounts Department has sent correspondence to you pertaining to your billing dispute and the outcome thereof.
The hardware was booked back and the necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
SM
Sindi M's updateReviewer Update
20 Apr 2022, 19:34Thank you to the Vox team that dealt with my complaint, I'm happy to say that it has been sorted.
SM
Sindi M's update20 Apr 2022, 19:34
Reviewer Update
Thank you to the Vox team that dealt with my complaint, I'm happy to say that it has been sorted.
Vox Telecom's replyOfficial
20 Apr 2022, 20:24Thank you for the positive feedback. We have sent your compliment to the team that assisted you as well.
Vox Telecom's reply20 Apr 2022, 20:24
Official
Thank you for the positive feedback. We have sent your compliment to the team that assisted you as well.