1 reviews | Active since Mar 2012
Bad Service
Hi. I have Vox as my service provider, whom I pay monthly. My fibre line is with Vumatel. I do not have any dealings with Vumatel directly. I have been trying to sort out no WiFi Internet since yesterday. It takes quite a while to get through to Vox telecoms technical. I have done so at least 3 times since yesterday. I was pro.ised a technician would come out today by a consultant yesterday but to no avail. I did the troubleshooting with the telephonic consultant, and still no answers. It seems like Vox blames Vumatel and vice versa. My home is smart and connected and needs the WiFi working. I do not know who to turn to now. I called Vox Technical again, and after holding for a while, I went to a voicemail. I will have to reconsider my options after referring many a person's within the area to go with Vox Vumatel. Bad service
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Yes my problem was resolved after Mr W Dowry got involved - the manager.
This was after lots of calling to the call centre and frustrations of no replies and follow ups.
when you call the call centre, its takes minutes before you get through to a person.
However when Vox try to call you back, they try once and if the line is not clear they ignore it and send you a message that we tried to call you but were unsuccessful.
I would suggest to Vox that they should at least try 3 x times at different intervals. There could be many a reason why a person does not take a call inter alia: -
Working persons in meetings
call of nature
on another call
bad reception
Voc needs to realise that a person does not wait for their call back next to their phone.
My shout out goes to William who i believe assisted in getting my query resolved.
VOX overall service and assistance - BIG 0 :(
Note : Vox could have assisted in the place if they had intent as the Fault was not on the side of Vumatel.
Yes my problem was resolved after Mr W Dowry got involved - the manager.
This was after lots of calling to the call centre and frustrations of no replies and follow ups.
when you call the call centre, its takes minutes before you get through to a person.
However when Vox try to call you back, they try once and if the line is not clear they ignore it and send you a message that we tried to call you but were unsuccessful.
I would suggest to Vox that they should at least try 3 x times at different intervals. There could be many a reason why a person does not take a call inter alia: -
Working persons in meetings
call of nature
on another call
bad reception
Voc needs to realise that a person does not wait for their call back next to their phone.
My shout out goes to William who i believe assisted in getting my query resolved.
VOX overall service and assistance - BIG 0 :(
Note : Vox could have assisted in the place if they had intent as the Fault was not on the side of Vumatel.