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JM
Jean M

1 reviews | Active since Nov 2020

01 Mar 2023, 10:02

Bad service

My internet connection has not been working since yesterday at 7pm. I called them but couldn’t get hold of them.

0
Replies (3)
Vox Telecom
Vox Telecom's reply01 Mar 2023, 11:02
Official
Good day , Jean M 

 Thank you for your review. 
 Kindly note that the details of your query has been sent to the Support team to investigate and assist. 
 
 We will provide feedback to  you soonest. 
 
 Kind Regards, 
 Vox 
JM
Jean M's update02 Mar 2023, 08:55
Reviewer Update
Your Technicians called yesterday at 13:05 to advise that they are within an hour but I’m still waiting for them. Their telephone number doesn’t go through. I’m working from home. I need my line back ASAP!!!!!!
Vox Telecom
Vox Telecom's reply03 Mar 2023, 10:22
Official
Good day, Jean M
 
 Thank you for your patience while this matter was being investigated.
 
 Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
 
 Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
 
Kind Regards,
Vox