TB
Thea B
1 reviews | Active since Aug 2021
16 Jul 2022, 14:14
Bad service
We are existing clients with Vox telecom and we pay every month on time. We moved to the house next door and requested for our line to be realocated. We paid for the full month and they now have an excuse that it will take 2-14 working days. How is this fair as now we loose money as we are sitting without wifi. We have requested to see their technicians a couple of times in the last 2 weeks and they never came. We moved yesterday and evo tell installed the new line and all vox is supposed to do is activate our new line. This is pathetic.
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Replies (2)
Vox Telecom's replyOfficial
16 Jul 2022, 14:55Good day, Thea
Thank you for your query.
Kindly note that we have sent the details to the Sales team to contact you and assist further.
Kind Regards
Vox
Thank you for your query.
Kindly note that we have sent the details to the Sales team to contact you and assist further.
Kind Regards
Vox
Vox Telecom's reply16 Jul 2022, 14:55
Official
Good day, Thea
Thank you for your query.
Kindly note that we have sent the details to the Sales team to contact you and assist further.
Kind Regards
Vox
Thank you for your query.
Kindly note that we have sent the details to the Sales team to contact you and assist further.
Kind Regards
Vox
Vox Telecom's replyOfficial
26 Jul 2022, 11:17Good day, Thea
Thank you for your patience whilst this matter was being investigated.
Kindly note we received confirmation that the Accounts Manager made contact with you regards to your new order application and outcome thereof.
We have received the request to cancel the services and the cancellation request has been actioned accordingly.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note we received confirmation that the Accounts Manager made contact with you regards to your new order application and outcome thereof.
We have received the request to cancel the services and the cancellation request has been actioned accordingly.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
Vox Telecom's reply26 Jul 2022, 11:17
Official
Good day, Thea
Thank you for your patience whilst this matter was being investigated.
Kindly note we received confirmation that the Accounts Manager made contact with you regards to your new order application and outcome thereof.
We have received the request to cancel the services and the cancellation request has been actioned accordingly.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note we received confirmation that the Accounts Manager made contact with you regards to your new order application and outcome thereof.
We have received the request to cancel the services and the cancellation request has been actioned accordingly.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox