BAD SERVICE

Item: Vox Telecom
Rating: 1
Author: Veronique B

We are having down time and have received no communication from Vox regarding this. It was only when we complained that the agent called us. Down time was from Friday and Satuday the full day. It came on Sunday afternoon. We just got home today (Monday) it's off again. Once again no message from them.

I called the tell line and send numerous emails. There is no communication from them unless you communicate first. The service I have received is very disappointing!

Helpful (0)

Replies (2)

Vox Telecom's replyOfficial

24 Jul 2023, 19:59

Good evening Veronique B

Thank you for your review.

Kindly note that the details of your query has been sent to the Support team to investigate and assist.

We will provide feedback to you soonest.

Kind Regards,
Vox

Vox Telecom's reply24 Jul 2023, 19:59

Official

Good evening Veronique B

Thank you for your review.

Kindly note that the details of your query has been sent to the Support team to investigate and assist.

We will provide feedback to you soonest.

Kind Regards,
Vox

Vox Telecom's replyOfficial

01 Aug 2023, 10:08

Good day, Veronique B

Thank you for your patience while this matter was being investigated.

Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Opemserve restored the link.

Should you require any further assistance, please do not hesitate to contact us on *** or email, ***

Kind Regards,
Vox

Vox Telecom's reply01 Aug 2023, 10:08

Official