Bad service

Really bad service: Frogfoot installed my line only in July 2021 as they where still busy with my house renovation and the arrangement was made with Vox that the router will only be installed once the house was finished. Vox sales person told me they will only start billing me once the router was installed and the line is active. They suspended my account and said I need to pay all outstanding months from when the line was installed. The technician that installed my router also confirmed i will only be billed when the router is active. I really don't understand this.

I am trying now for more than an hour to get through to the correct person with no luck or so. My account number is ***. Please activate my account and correct the the billing. My wife works from home and we can not afford having no fibre.

Please contact me ASAP