TM
Tshidi M
1 reviews | Active since Sept 2024
16 Feb 2026, 19:22
Bad Service
Finally my inquiry was sent to technical team after a week , however it’s been 2 days now and the issue is still not resolved. They keep calling, asking same thing and I keep giving them same answers. This is really tiring shame and I’ve never experienced such bad service.
Helpful (0)
Replies (6)0
Replies (6)
Vox Telecom's replyOfficial
16 Feb 2026, 19:26Good day, Tshidi.
We have requested feedback from our support team. They will contact you to assist further with the query. Reference VOX***5
We have requested feedback from our support team. They will contact you to assist further with the query. Reference VOX***5
Vox Telecom's reply16 Feb 2026, 19:26
Official
Good day, Tshidi.
We have requested feedback from our support team. They will contact you to assist further with the query. Reference VOX***5
We have requested feedback from our support team. They will contact you to assist further with the query. Reference VOX***5
Vox Telecom's replyOfficial
18 Feb 2026, 11:41 Good day, Tshidi.
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Frogfoot restored the link.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Frogfoot restored the link.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply18 Feb 2026, 11:41
Official
Good day, Tshidi.
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Frogfoot restored the link.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Frogfoot restored the link.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
TM
Tshidi M's updateReviewer Update
19 Feb 2026, 08:58Good Morning,
Please note a technician did indeed come and assist however it only worked for 1 day and now I’m still experiencing the same issues.
Can this be resolved please
Please note a technician did indeed come and assist however it only worked for 1 day and now I’m still experiencing the same issues.
Can this be resolved please
TM
Tshidi M's update19 Feb 2026, 08:58
Reviewer Update
Good Morning,
Please note a technician did indeed come and assist however it only worked for 1 day and now I’m still experiencing the same issues.
Can this be resolved please
Please note a technician did indeed come and assist however it only worked for 1 day and now I’m still experiencing the same issues.
Can this be resolved please
Vox Telecom's replyOfficial
19 Feb 2026, 09:24Good day, Tshidi
Kindly be advised that the request has been escalated to the relevant department. Further feedback will follow.
Kindly be advised that the request has been escalated to the relevant department. Further feedback will follow.
Vox Telecom's reply19 Feb 2026, 09:24
Official
Good day, Tshidi
Kindly be advised that the request has been escalated to the relevant department. Further feedback will follow.
Kindly be advised that the request has been escalated to the relevant department. Further feedback will follow.
TM
Tshidi M's updateReviewer Update
19 Feb 2026, 15:50Please note the router just went off/dead. I’ve tried unplugging and plugging again and it’s not switching on.
TM
Tshidi M's update19 Feb 2026, 15:50
Reviewer Update
Please note the router just went off/dead. I’ve tried unplugging and plugging again and it’s not switching on.
Vox Telecom's replyOfficial
24 Feb 2026, 11:38 Good day, Tshidi
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply24 Feb 2026, 11:38
Official
Good day, Tshidi
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox