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nozipho N

1 reviews | Active since Oct 2011

10 Sept 2024, 09:34

Bad service

Whatever you do, avoid Vox as a service provider—save yourself the stress, time, and money. My experience with them has been nothing short of disappointing. I work from home and have been left without internet for days at a time. Their technicians are unreachable, and if you manage to get through, they’ll hang up on you. When it’s not them, it's Telkom. I’ve already decided to cancel my contract, but I'm stuck enduring this nightmare until the end of October. Meanwhile, I'm forced to spend more money to stay connected for work, while they have no problem collecting their fees. Please, don’t waste your money—run.

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Replies (2)
Vox Telecom
Vox Telecom's reply10 Sept 2024, 10:24
Official
Good day, Nozipho
 
 Thank you for your review. 
  
 Kindly note that the details of your query has been sent to the Support team to investigate and assist. 
 
 We will provide feedback to  you soonest. 
 Kind Regards, 
 Vox 
Vox Telecom
Vox Telecom's reply12 Sept 2024, 13:33
Official
Good day, Nozipho
 
Thank you for your patience while this matter was being investigated. 
 
Kindly note that we have received confirmation that the Support team did attempt to assist with the connectivity problems experienced. 
Unfortunately we were unable to reach you on the nominated contact details on the account. 

However, SMS and email notices were sent to advise that we have not been able to make contact to assist .

Please assist with an alternate number for us to reach out ?

Regards
Vox