1 reviews | Active since Feb 2021
bad service
I signed up with Vox last month, i waited exactly 10 days if not longer for connection. I had advised the team that i will make payments on the 25th of eacho and every month and it was agreed upon. The speed m, the connection was great as I have a new born baby and working from home as it will cost me 400 a day to get a nanny in to look after baby when I am in office. I called 3 times yesterday and all of the calls i held on for more than 30mins only to get a freaken terrible customer service, these agents seem to me as if the hate their job, I spoke to a Mohammed, jennifer and Kaashiefa, OMG Kaashiefa sounds as if im disturbing her, not really helpful at all. We guys all i wanted is for someone to assist me, go the extra mile but no one at vox is helpful, im hoping someone here can now take me seriously. I understand it's a new account , i get that, i need my connection please i will pay the 25th right now i need to work. Gosh man just a nighmare. M
Thank you for your review.
Kindly note that we have sent the details of your complaint to the debtors team for assistance.
Please note that the Vox billing is done in advance. Invoices are issued on the 23rd of each month and due on the 1st of the following month.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Thank you for your review.
Kindly note that we have sent the details of your complaint to the debtors team for assistance.
Please note that the Vox billing is done in advance. Invoices are issued on the 23rd of each month and due on the 1st of the following month.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
I need to be connected please man, new job and this is not a freaken good sign man, i said i will make payment on the 25th come on guys man gosh
I need to be connected please man, new job and this is not a freaken good sign man, i said i will make payment on the 25th come on guys man gosh
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing query.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Finance team has made contact and assisted with the billing query.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox