CR
Chantelle R
1 reviews | Active since May 2021
23 May 2021, 22:06
Bad service
I've signed up for fibre about 3 weeks ago and received the router and everything, ever since then I don't have any line connected I struggle to get hold of people there, gets transfered to 10people before someone actually tries to help me. And then a week later again since I last talked to them they still haven't fixed anything or given me any feedback. I'm on the edge of canceling and not going to pay for anything.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
24 May 2021, 07:03Good day, Chantelle R
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Project Management team to assist.
We will investigate the details of your complaint and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Project Management team to assist.
We will investigate the details of your complaint and provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply24 May 2021, 07:03
Official
Good day, Chantelle R
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Project Management team to assist.
We will investigate the details of your complaint and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Project Management team to assist.
We will investigate the details of your complaint and provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
28 May 2021, 14:40Good day Chantelle R
Thank you for your patience whilst this matter was being attended to.
Kindly note that we have received confirmation that the services have been successfully installed and completed.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Vox
Thank you for your patience whilst this matter was being attended to.
Kindly note that we have received confirmation that the services have been successfully installed and completed.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Vox
Vox Telecom's reply28 May 2021, 14:40
Official
Good day Chantelle R
Thank you for your patience whilst this matter was being attended to.
Kindly note that we have received confirmation that the services have been successfully installed and completed.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Vox
Thank you for your patience whilst this matter was being attended to.
Kindly note that we have received confirmation that the services have been successfully installed and completed.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Vox