Bad service

good day.

I need assistance with getting connected again, as my account is up to date yet my services have been cancelled, Enquired yesterday with one of the consultants and they said they would assist and this is the second day still not connected. Im working from home meaning this is affecting my job , i need to be reconnected urgently.

When its disconnected due to a fault on your side the service is professional and swift with a happy to help attitude. Yet if the error is on the consumer side the service is rather unpleasant and rude with the customers needs discarded. i did miss a debit order a few months ago however my account has been up to date for 2 months now and only got my subscription cancelled yesterday for a debit i missed in jan . Im not happy with service . Now im told it might take upto 14 days to get connected again. So not only am I impacted but my family as well.