MR
Mabine R
1 reviews | Active since Dec 2022
02 Dec 2022, 09:40
Bad service
SADV fiber migrated their services to VoX Telecom without our consent and unfortunately that was the worst decision ever because when we enquired with VoX to activate our services they took longer to do so and they quick to suspend an account if payment doesn't reflect on time in their account. We paid and it took 48 hours for them to activate it. We have been trying to find out why is our account not activated again after a week, we tried calling and no one is answering, they are not even responding to our emails.
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Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
02 Dec 2022, 10:53Good day
Thank you for your review.
Your services is Linked to Greenstone Outage:
VOX***6 Vumatel GPON Services FTTH
Customers may experience problems with no connectivity
Fault is linked to a fibre break.
Vumatel engineers are onsite localizing the break
P1 Gauteng Johannesburg - Lethabong - Greenstone Ridge
Kindly note that the details of your query has been sent to the Support team to assist
Regards
Vox
Thank you for your review.
Your services is Linked to Greenstone Outage:
VOX***6 Vumatel GPON Services FTTH
Customers may experience problems with no connectivity
Fault is linked to a fibre break.
Vumatel engineers are onsite localizing the break
P1 Gauteng Johannesburg - Lethabong - Greenstone Ridge
Kindly note that the details of your query has been sent to the Support team to assist
Regards
Vox
Vox Telecom's reply02 Dec 2022, 10:53
Official
Good day
Thank you for your review.
Your services is Linked to Greenstone Outage:
VOX***6 Vumatel GPON Services FTTH
Customers may experience problems with no connectivity
Fault is linked to a fibre break.
Vumatel engineers are onsite localizing the break
P1 Gauteng Johannesburg - Lethabong - Greenstone Ridge
Kindly note that the details of your query has been sent to the Support team to assist
Regards
Vox
Thank you for your review.
Your services is Linked to Greenstone Outage:
VOX***6 Vumatel GPON Services FTTH
Customers may experience problems with no connectivity
Fault is linked to a fibre break.
Vumatel engineers are onsite localizing the break
P1 Gauteng Johannesburg - Lethabong - Greenstone Ridge
Kindly note that the details of your query has been sent to the Support team to assist
Regards
Vox
Vox Telecom's replyOfficial
06 Dec 2022, 10:41Good day, Mabine R
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply06 Dec 2022, 10:41
Official
Good day, Mabine R
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider ,Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox