Bad service

Vox has reliable internet but their customers service and account department is a huge failure. I had my fiber installed on the 19th of May, the next day I couldn't get any signal unless I stand at the modem so I request to cancel my service on the the 6th of June I received a call from octel enquiring about my reason for cancelation I explained my frustration and the agent assisted me so I asked if my cancelation request can be uncanceled I was told on the 10th it's done my service won't be terminated.23rd of June I get another call from Octel request reason for my cancelation I then told the guy It was supposed to be sorted out on the 6th already. Vox took cancelation fee out of my account on the 31st of May already without even asking how they can assist and I have been moved from different departments to help with my problem they don't know what they are doing. I was told in the week my service can be retracted and no this morning I got an email saying it can't be retracted. They really messed up and all over the place. Quick to take money out of your account but not good at delivering the service promised.