MY
Marcel Y
1 reviews | Active since May 2021
10 May 2021, 12:05
Bad service
I took out multiple Fibre lines with Vox last year about 11 months ago. Im in the process of moving to a new premises and have requested our current line be installed at the new premises. Suddenly for me to have this done I have to pay an exorbitant amount to cancel the one line and have a new one installed. After been a good paying client I will be canceling and moving to another sevice provider. I might not be a big client but you have lost a client. #nomorevox
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
10 May 2021, 15:16Good day, Marcel Y
Thank you for your post.
Kindly note that the details of your complaint has been escalated to the Product Management team for further assistance.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your post.
Kindly note that the details of your complaint has been escalated to the Product Management team for further assistance.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply10 May 2021, 15:16
Official
Good day, Marcel Y
Thank you for your post.
Kindly note that the details of your complaint has been escalated to the Product Management team for further assistance.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your post.
Kindly note that the details of your complaint has been escalated to the Product Management team for further assistance.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
MY
Marcel Y's updateReviewer Update
11 May 2021, 20:35Good day Vox. It's almost 28 hours later and no call at all. Please provide details so that I can make the time to call as no one bothers returning any calls or trying to keep my business.
MY
Marcel Y's update11 May 2021, 20:35
Reviewer Update
Good day Vox. It's almost 28 hours later and no call at all. Please provide details so that I can make the time to call as no one bothers returning any calls or trying to keep my business.
Vox Telecom's replyOfficial
14 May 2021, 13:51Good day, Marcel Y
Kindly note that we have received confirmation that the Sales Management team has made contact with you and assisted in resolving your complaint.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Kindly note that we have received confirmation that the Sales Management team has made contact with you and assisted in resolving your complaint.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply14 May 2021, 13:51
Official
Good day, Marcel Y
Kindly note that we have received confirmation that the Sales Management team has made contact with you and assisted in resolving your complaint.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Kindly note that we have received confirmation that the Sales Management team has made contact with you and assisted in resolving your complaint.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox