aB
avril B
1 reviews | Active since Oct 2014
13 Jun 2024, 13:06
Bad service
I app**** for a UPS with Vox over a month ago the UPS is not working. I notify Vox by calling, emailing, and sending whatsapp. they give me the same response everytime saying they will come back to me. Till date no assistance.
This is honestly the worst service received!!!!
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
13 Jun 2024, 13:13Good day, Avril
Thank you for your review.
Please note that the details of your complaint has been sent to Stage Zero for assistance.
The services was migrated to Stage Zero as from 01 June 2024
Dear Valued Customer,
We understand the importance of managing your home energy needs efficiently and sustainably. As such, we will begin migrating your current Vox UPS subscription to Stage Zero, our renewable energy company with mutual shareholding, during May 2024.
This means Stage Zero will take over handling your monthly rental subscriptions and provide ongoing customer support for your UPS service. Please note, if you have any other Vox services, they will remain unaffected by this change; only your current UPS service will be moved to Stage Zero.
Stage Zero will communicate with you directly in the upcoming weeks to share more details about the migration process and the support services available, including managing your account via their Customer Portal.
If you have any questions or concerns, please don't hesitate to reach out to us via ***
Kind regards,
The Vox Team
Thank you for your review.
Please note that the details of your complaint has been sent to Stage Zero for assistance.
The services was migrated to Stage Zero as from 01 June 2024
Dear Valued Customer,
We understand the importance of managing your home energy needs efficiently and sustainably. As such, we will begin migrating your current Vox UPS subscription to Stage Zero, our renewable energy company with mutual shareholding, during May 2024.
This means Stage Zero will take over handling your monthly rental subscriptions and provide ongoing customer support for your UPS service. Please note, if you have any other Vox services, they will remain unaffected by this change; only your current UPS service will be moved to Stage Zero.
Stage Zero will communicate with you directly in the upcoming weeks to share more details about the migration process and the support services available, including managing your account via their Customer Portal.
If you have any questions or concerns, please don't hesitate to reach out to us via ***
Kind regards,
The Vox Team
Vox Telecom's reply13 Jun 2024, 13:13
Official
Good day, Avril
Thank you for your review.
Please note that the details of your complaint has been sent to Stage Zero for assistance.
The services was migrated to Stage Zero as from 01 June 2024
Dear Valued Customer,
We understand the importance of managing your home energy needs efficiently and sustainably. As such, we will begin migrating your current Vox UPS subscription to Stage Zero, our renewable energy company with mutual shareholding, during May 2024.
This means Stage Zero will take over handling your monthly rental subscriptions and provide ongoing customer support for your UPS service. Please note, if you have any other Vox services, they will remain unaffected by this change; only your current UPS service will be moved to Stage Zero.
Stage Zero will communicate with you directly in the upcoming weeks to share more details about the migration process and the support services available, including managing your account via their Customer Portal.
If you have any questions or concerns, please don't hesitate to reach out to us via ***
Kind regards,
The Vox Team
Thank you for your review.
Please note that the details of your complaint has been sent to Stage Zero for assistance.
The services was migrated to Stage Zero as from 01 June 2024
Dear Valued Customer,
We understand the importance of managing your home energy needs efficiently and sustainably. As such, we will begin migrating your current Vox UPS subscription to Stage Zero, our renewable energy company with mutual shareholding, during May 2024.
This means Stage Zero will take over handling your monthly rental subscriptions and provide ongoing customer support for your UPS service. Please note, if you have any other Vox services, they will remain unaffected by this change; only your current UPS service will be moved to Stage Zero.
Stage Zero will communicate with you directly in the upcoming weeks to share more details about the migration process and the support services available, including managing your account via their Customer Portal.
If you have any questions or concerns, please don't hesitate to reach out to us via ***
Kind regards,
The Vox Team
Vox Telecom's replyOfficial
20 Jun 2024, 13:44Good day, Avril
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from Stage Zero that a swap out has been arranged.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from Stage Zero that a swap out has been arranged.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply20 Jun 2024, 13:44
Official
Good day, Avril
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from Stage Zero that a swap out has been arranged.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from Stage Zero that a swap out has been arranged.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox