IM
Ian M
1 reviews | Active since Apr 2020
04 Apr 2022, 13:35
Bad service
I app**** for a new fibre line in the beginning of March 2022 so that it is available when I move in to my new home. 1 April 2022 I received a mail from Vox say installation is completed from Frogfoot but nobody was here to to an installation from frogfoot and nobody called me for appointment. I really need this installation to be done today as we have to work from home and need internet. Could somebody please assist as I phoned and hold on around 90min from last week Friday 1 April using my airtime. My account details -***
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
04 Apr 2022, 15:38Good day, Ian M
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply04 Apr 2022, 15:38
Official
Good day, Ian M
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
12 Apr 2022, 08:01Good day, Ian M
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that line has been activated and the installation has been completed after the Network Provider completed the installation of the ONT,
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that line has been activated and the installation has been completed after the Network Provider completed the installation of the ONT,
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply12 Apr 2022, 08:01
Official
Good day, Ian M
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that line has been activated and the installation has been completed after the Network Provider completed the installation of the ONT,
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that line has been activated and the installation has been completed after the Network Provider completed the installation of the ONT,
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox