Bad service

I am very disgusted and disappointed in the service. I app**** for home fiber connection in July and to date I still not have received my router. Each time I call Vox no one answers and when I send emails I am always told my case has been escalated. How can a case be escalated for over a month without any action. When I have called the people who escalated the case they don't answer their phones and take responsibility. This is clearly not a reflection of a company which believes is the best service provider- It is actually the opposite their service is sickening and they are just after chasing numbers when they compromise quality of service to clients. It has been over a month waiting for a router a simple router to be delivered which courier company do they use and it is very very disappointing.