Bad service!

Vox has terrible customer support services. Especially when it comes to account and connection issues. ADSL lines were ****** outside our property and Telkom advised vox they are not going to come out to repair or to check of our line can be fixed. We were told we needed to move over to Fibre which i have no issue doing. But npw i have been debited for 2 MONTHS for the FULL amount of ADSL USAGE AND CONNECTION as i have to give a months notice because VOX is CANCELLING ADSL IN OUR AREA... I havr been struggling for WEEKS to get someone to refund me and stop debiting me for services that i cannot use. I did nit decude to cancel my account VOX AND TELKOM DECIDED!! I have been emailing and requesting escalations and NO ONE GETS BACK TO ME!! They are honestly USELESS!