Bad service

I app**** with Vox on the 30th of June, 1 month later they told me I need to get a police affidavits for them to release the old line of my previous tenants. Due to lockdown I was unable to do so. October I receive a email saying a line was activated. A whole 3months after I app**** with no router being provided to me. After I told them I'm. Not interested as it took them 3 months to approve my application now they sending me final demand letters to pay R3800 for a service that was not provided they are ******** don't trust Vox. I spoke to Vox vuma tell and dsl agents for this to be cancelled.