ZS
Zelda S
1 reviews | Active since Dec 2021
10 Apr 2024, 15:13
Bad service
Have been waiting for line activation 3 April when signed up with Vox. No installation needed, there is already a line/box installed. Apparently they don't know where the house is, even though we have selected the house on the map that they provided numerous times. This is ridiculous. Why do they not follow the map and send a technician to come and check?
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
10 Apr 2024, 15:49Good day, Zelda S
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to the account holder soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to the account holder soonest.
Kind Regards,
Vox
Vox Telecom's reply10 Apr 2024, 15:49
Official
Good day, Zelda S
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to the account holder soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of this query has been sent to the Project Management team to investigate and assist with the resolution.
We will provide feedback to the account holder soonest.
Kind Regards,
Vox
ZS
Zelda S's updateReviewer Update
12 Apr 2024, 13:47Hi
Still no fibre? Now we need to install the router, but the link provided on the email does not work. When we call the helpline, as indicated on the email you wait forever for someone to answer. Have used more than 150 minutes just to try and resolve this fibre matter with no luck.
Still no fibre? Now we need to install the router, but the link provided on the email does not work. When we call the helpline, as indicated on the email you wait forever for someone to answer. Have used more than 150 minutes just to try and resolve this fibre matter with no luck.
ZS
Zelda S's update12 Apr 2024, 13:47
Reviewer Update
Hi
Still no fibre? Now we need to install the router, but the link provided on the email does not work. When we call the helpline, as indicated on the email you wait forever for someone to answer. Have used more than 150 minutes just to try and resolve this fibre matter with no luck.
Still no fibre? Now we need to install the router, but the link provided on the email does not work. When we call the helpline, as indicated on the email you wait forever for someone to answer. Have used more than 150 minutes just to try and resolve this fibre matter with no luck.
Vox Telecom's replyOfficial
12 Apr 2024, 15:57Good day, Zelda
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Vox Telecom's reply12 Apr 2024, 15:57
Official
Good day, Zelda
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Fibre line has been activated and the installation has been completed.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox