RW
Racquel W
1 reviews | Active since Jan 2022
15 Apr 2023, 17:58
Bad service
I am paying for service I am not getting.. no response to date
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
15 Apr 2023, 18:28Good day Racquel W
Thank you for entrusting us with your service request.
Kindly note that we have received your complaint, thank you.
The details of your complaint have been escalated internally for further investigation.
We will contact you shortly to assist with the resolution of your complaint. The reference is VOX***4
Kind Regards
Vox
Thank you for entrusting us with your service request.
Kindly note that we have received your complaint, thank you.
The details of your complaint have been escalated internally for further investigation.
We will contact you shortly to assist with the resolution of your complaint. The reference is VOX***4
Kind Regards
Vox
Vox Telecom's reply15 Apr 2023, 18:28
Official
Good day Racquel W
Thank you for entrusting us with your service request.
Kindly note that we have received your complaint, thank you.
The details of your complaint have been escalated internally for further investigation.
We will contact you shortly to assist with the resolution of your complaint. The reference is VOX***4
Kind Regards
Vox
Thank you for entrusting us with your service request.
Kindly note that we have received your complaint, thank you.
The details of your complaint have been escalated internally for further investigation.
We will contact you shortly to assist with the resolution of your complaint. The reference is VOX***4
Kind Regards
Vox
Vox Telecom's replyOfficial
18 Apr 2023, 17:01Good day, Racquel W
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved after
changes was made on the router remotely.
There was a few Major changes made on the router.
Added DNS 8.8.8.8 / 8.8.4.4
Enabled UPNP
Changed the TX to Default.
Frequency to auto.
Updated the router.
Enabled WDA.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved after
changes was made on the router remotely.
There was a few Major changes made on the router.
Added DNS 8.8.8.8 / 8.8.4.4
Enabled UPNP
Changed the TX to Default.
Frequency to auto.
Updated the router.
Enabled WDA.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply18 Apr 2023, 17:01
Official
Good day, Racquel W
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved after
changes was made on the router remotely.
There was a few Major changes made on the router.
Added DNS 8.8.8.8 / 8.8.4.4
Enabled UPNP
Changed the TX to Default.
Frequency to auto.
Updated the router.
Enabled WDA.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved after
changes was made on the router remotely.
There was a few Major changes made on the router.
Added DNS 8.8.8.8 / 8.8.4.4
Enabled UPNP
Changed the TX to Default.
Frequency to auto.
Updated the router.
Enabled WDA.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox