Bad Service

After a long period of time dealing with TTConnect coming and going to setup/install our fibre line, they finally completed their work on the 21st of January 2019. I went on to contact Vox for an update on getting setup with them only to find out our order was cancelled/put on hold. Making contact with them I was told that "TTConnect have informed us that there is no route available in your area and to wait". Had to show them that the box is already sitting in our house with the receipt of post installation for them to realise the fault was with Vox. They've reapp**** my application with the same one I app**** for and now my provisional statement says i have to pay double what's expected. Their site says TTConnect have handed over the line to vox and my fibre package is Active but i still don't even have the router? After emails and my account being "active", i stop getting contact from vox. Wonder if i'll ever get this fibre set up through Vox.

Regards, Frustrated Customer