BAD service

From month one when we initially signed up we experienced so many issues Firstly I am a new client and after not even 6 months my fees were increased .I am still trying to find your email or sms advising on the sudden increase in fees ( time and date you claim you sent the email ) yesterday you decide to cut my line because of R37.00 I was querying that you decided to add to my monthly fee. Everything about VOXTEL is a mess. Till this day I am receiving emails from Vuma Tele advising on the installation fee that was not settled how does that become my problem , we signed a promotion deal where installation was waivered. Your Customer service is so poor its actually ridiculous , why have an option for an agent to call back I requested this at 14:40 yesterday and no one has called me back I call again after 6pm last night after holding on for 15mins I request an agent to call me back and GUESS what I receive so dumb sms after 9pm saying they tried to get hold of me “ ARE YOU KIDDING ME “ when did you try AGAIN lies from your customer services.

ACC - **********