Bad Service

When I first signed up for fibre, I was quite clear and as per all my written communications, that I only wanted the services to commence on the 1st July 2018.

When the technicians came out to install everything, they activated the line on the 18th June 2018, however I DID NOT use the service, as I was under impression that it would start on the 1st July, hence 1st of July we did begin using the service.

Subsequent they have charged me from the 18th June to 30th June, even though I did not use the service at all during that period.

Around two weeks ago, my services were cut due to non payment of this amount, I spoke to Gugu who was supposed to have the amount expunged, she then had the services re-connected.

Yesterday my services were cut again due to an account in arrears of the same amount.

I work mostly from home and this is completely unacceptable.