Bad service

Struggling since five no agent support on whatsapp. Holding on direct line over 20min no agent available only music playing. This is unacceptable. This is BAD service
Agent need to contact me ASAP

Just no support available
No Agent on direct phone line
Whatsapp no support no agent connecting to chat

Vox yet another day. No response still not received even a ticket saying help is on the way
Still down
Someone need to respond

Whatsapp waiting 2 /3 hours for chat to an agent. Finally agent connect then of Im not responding this message appears We have not received a response from you for some time now.

If you still require assistance, please reply in 5 minutes.

If we did not receive a response, we will close off this conversation,

but if you still need assistance thereafter, please feel free to select "Chat to Support" again.

We are always happy to assist

Kind Regards,

Vox FTTH Support

Vox is bad service Think I need to end my subscription and find a new subscriber.
Every time I'm down its a 3 to 5 day delay. But I still need to pay my account in full every month. And dont even tey to pay late.... but its fine for Vox to take 5 days to fix problems

What'sapp stop connecting me to agent thats taking 2 to 4 to 5 hours. Agents need to phone clients back.
Whatsapp communication is useless
To phone directly is useless holding for hours before someone available when phoning your 14th or 12th in line takes for ever

VOX***7 a new day Vox internet still down Still no feedback or response.
End of month I need to pay my account with no discount due to almost 3days no coverage no use on internet. WhatsApp communication portal useless no agent available. People please don't use VOX of fibre SIRVICE RATED VEY BAD. Resolving problems is taking for ever. No response on problems or complaints. Lead time on problem solving is 3/5 days. PLEASE DONT USE VOX

VOX BAD SERVICE
PLEASE DONT USE VOX
TURNAROUND problem solving 5 days. Reported problem on the 30/4/2024
response on 02/05/24 So still another 96 hours to go
Good day,

Fibre Line Query has been logged with FNO Vodacom (ref: #SR***) the FNO has a turnaround time of 96 Business hours.

We are following up and will update you once we have Feedback.
Vox ***

update.... although they can take longer
The request appears to still be under attendance by Vodacom. I have not seen any other feedback as of late. Issues are expected to be resolved within 96 business hours from the time they are reported, although they can take longer, we strive to have them resolved in the timeliest fashion possible.